12 January 2010 | General
COST Customer Satisfaction Survey 2009
The second Customer Satisfaction Survey emphasises COST’s important role within the European science community and its support for young researchers.
Ipsos Belgium, in cooperation with the COST High Level Expert Panel, carried out the second COST Customer Satisfaction Survey based on the methodology designed in 2006. The survey took place online between 23 September and 14 October 2009.
It is a positive start to 2010 as findings reveal that satisfaction with the role of COST has increased among its target groups since 2006. The majority of Action participants, stakeholders and facilitators believe that COST is effective in raising the international profile of their research and organisations. They also think that COST gives early stage researchers good training opportunities and helps them exchange more knowledge.
The survey indicates that Short-Term Scientific Missions play an increasingly important role in shaping the careers of young researchers. At the same time training schools gained an increased level of user satisfaction.
Travel reimbursement and support for preparing meetings continue to be valuable services for participants and facilitators. Compared to 2006, the level of customer satisfaction with Annual Grants and non-COST “Near Neighbour Schemes” has increased. COST now offers opportunities to researchers from Ukraine, Russia, Lebanon and Algeria to join Actions.
A copy of the panel report based on the Ipsos survey will be available online starting mid-February.
